Managing Work Expectations -- Transforming Attitudes

Work expectations are those things people consider likely to happen in their job situation, either now or in the future. Whether spoken or unspoken, met or unmet, expectations have a powerful impact on our thoughts, feelings, and behaviors, and play a key role in driving our attitudes.
Research shows that people who have clearly defined, well-communicated expectations find more satisfaction and success in their work than people whose expectations go unspoken or unrealized.

Organizations that employ satisfied, successful people reap the rewards of increased productivity and reduced turnover.