I hate it when people are late for an appointement,... some people even don't show up.
If you schedule a meeting, set a time to visit with a client, or tell a friend you'll meet them for a working breakfast you have to be there at the time you set or you will lose their respect. If your dispatcher tells a client the serviceman will be there at 1pm, make sure he is. It's just common courtesy, but it will really help your business.
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I agree. When you notice that you'll be late, the least you must do is to inform the people that are waiting for you.
It seems that people really don't care that much any more about being on time for appointments. Bad trend...
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