Wednesday, March 19, 2008

STAR method for answering interview questions

Situation * Task * Action * Result

Include these elements to tell a compelling story about what you have done that demonstrates your transferable skills.
The STAR method works best for behavior-based questions that begin with "Tell me about a time when…" or "Describe a situation when…," but this approach is good to use whenever you find yourself sharing an example in response to a question.

Situation: "Recently, I completed a project that involved working with a team…."

Task:
"...our task was to implement an emergency preparedness plan for our department."

Action:
"My role was to inform staff about the procedures we needed to follow in case of an emergency that required us to evacuate our office. I did this in several ways: by emailing everyone and sending an attachment describing the evacuation plan, exit route, and designated meeting place; by creating a colorful visual display on the bulletin board in our staff work room; and by taking everyone through a hands-on exercise during a staff meeting."

Result:
"The result was that when the University conducted a drill for the entire campus, the staff in our office assembled at our pre-arranged meeting place quickly and without hesitation."

Make sure to focus on what your role was when you are describing a team project. Don't forget to give a result or outcome. Even if the outcome wasn't positive, be prepared to discuss what you learned and what you would have done differently.