Monday, December 17, 2007

Put yourself out there

Take a risk. When it comes to connecting with others, challenge yourself outside your comfort zone.
Although this may go against the grain in traditional corporations, initiate emotional engagement with other people, and maybe even a bit of physical contact - within acceptable boundaries of course. It's safest with someone of the same gender, unless you know the other person well.
Physical contact is an immensely powerful thing. Many people really enjoy a good hug - in fact sometimes it's the only cure when people are upset or angry. Physical contact does however carry certain risks in the workplace because of the risks misinterpreting signals, so if in doubt don't use it. Nevertheless there are times when you can trust your instincts and reach out to people in this way, even if it's a gentle touch on the arm, or a pat on the back.

Being friendly though is perfectly safe. Go out of your way to greet a colleague you haven't seen in a while. Be the first to say hello. Never ignore someone because you think they ignored you first - they probably never even noticed you because they were still thinking about the big game last night, or whether they left the oven on.

The world is full of people who wait for the other person to initiate contact. No wonder people don't generally communicate well - they are all too busy thinking they've been ignored, when in fact nothing can be further from the truth.
Everyone longs for the other person to initiate content and give them a big friendly smile.
And that's the way it starts - then you do begin to do it more often, and then other people try it too because they see it's safe and nobody dies, and before long everyone on the floor is happy to make the first move, then it spreads to the whole building. Because everyone realises it's okay to be open and friendly.

Individuals at all levels of an organization welcome being treated as a full person, not just a workmate or a phone extension, or an email address.

So put yourself out there: approach people as people - in a genuinely friendly way - be affectionate and caring - through hugs and pats when it's okay, or simply through a big warm smile.

Sunday, December 09, 2007

CIOs Are Looking for Soft Skills

In a survey (from may 2007) by technology recruiters Robert Half, they poled 1,400 CIOs. CIOs were asked, “In which of the following areas do you think your IT staff could most use improvement?”

  • Technical abilities............................................................ 25%
  • Project management skills.................................................. 23%
  • Verbal and written communication abilities............................... 15%
  • Organizational skills.......................................................... 14%
  • Interpersonal skills............................................................ 12%
  • None/no improvements needed.............................................. 3%
  • Other/don't know.............................................................. 8%

While “technical abilities” were ranked first as a single classification, the combination of verbal and written abilities, organizational skills, and interpersonal skills, in other words those abilities that are typically thought of as “soft skills,” accounted for 41% of the areas that need improvement.
“Technology changes rapidly, making it crucial for IT staff to constantly learn new skills to keep pace with industry advancements,” said Katherine Spencer Lee, executive director of Robert Half Technology. “While it’s ultimately up to the individual to keep his or her technical abilities current, the best employers invest in ongoing professional development for employees at all levels. Professional development programs also can aid a company’s recruitment and retention efforts. In today’s competitive IT hiring market, employees want to work for firms that encourage them to build new skills and assume more challenging responsibilities.”We all know that technical professionals need solid technical skills, and most organizations budget for training programs that help technical pros keep pace with industry advancement. However, in order to take advantage of the technical skills, CIOs are beginning to recognize that they need to upgrade the soft skills of their teams as well.

Friday, December 07, 2007

Decibel Management

Never heard about it? Well me neither but most of you probably know what I mean. Who has had a manager who never listened to what you wanted or needed. A manager who loves to speak without listening to what others have to tell. Someone who makes more noise than sense?

From now on I’ll call it “Decibel Management