Tough Conversations : Part 2

The Constructive Conversation:
In one of the modules of the course we discussed a four step process that will assist you in practicing behaviors that lead to a constructive conversation.

The Four Step Process is as follows :
- Analyze the situation
- Plan your message
- Conduct the conversation
- Follow up.

PREPARATION:

1. Analyze the situation
   -Is there a performance gap
   -What is the gap?
   -What is known and not known?
   -What action is required?
   
2. Plan your message
   -Consult HR
   -General Information
   -Concerns
   -Solutions
   -Expectations
   -Consequences

APPLICATION:

1. Conduct the conversation
   -Book a time and meeting room
   -Anticipate possible emotional reactions
   -Ask open-ended questions
   -State clear consequences
   -Keep it simple
   
2. Follow up
   -Document and monitor action plan/perfomance improvement
   -Provide support without removing responsibility